The company - hampered by years of losses, weak sales for clear aligners, and close to $850 million in long-term debt - plans to maintain normal operations thanks to an investment of at least $20 million by the company's founders Alex Fenkell and Jordan Katzman.

Is SmileDirectClub Worth It? The accessibility and affordability of this company's model of teledentistry is very convenient, and people who are only seeking a minor adjustment to their smile and don't have access to an orthodontist might benefit from SmileDirectClub.

Why is this method cheaper? Online aligners like Smile Direct Club tend to be less expensive due to the lack of direct dental supervision (often remote only). They usually focus on the front six teeth and solve more cosmetic issues, like gapped teeth.

SmileDirectClub pioneered the first telehealth platform for orthodontia that connects doctors with their patients. We built a state-of-the-art FDA certified and registered manufacturing facility – capable of producing millions of aligners per month and home to one of the largest fleets of 3D printers in North America.

The lawsuit, filed in December 2022 by the Office of the Attorney General for the District of Columbia, alleged that SmileDirectClub engaged in deceptive and unfair business practices, including unlawfully using nondisclosure agreements “to silence consumers, manipulate online reviews, and hide information about the ...

SmileDirectClub agreed to a $2.95 million class action lawsuit settlement to resolve claims it violated Florida telemarketing laws with unsolicited text messages. The settlement benefits Florida residents who were sent a text message regarding SmileDirectClub services between July 1, 2021, and Dec. 30, 2022.

The OAG's lawsuit alleged that provisions in the nondisclosure agreements prevented consumers from publishing critical reviews of the company's aligner products online, including on social media, publicly sharing their experience with SmileDirectClub products or services and reporting problems to local, state and ...

Invisalign offers more supervision from an orthodontist at a higher price. Their customized care and available orthodontic appliances allow for the treatment of not only mild or moderate bite issues, but some more serious ones as well. SmileDirectClub aligners treat mild and moderate orthodontic issues.

Some customers were diagnosed with crossbites, misalignments, and other serious dental problems after using Smile Direct. These issues can lead to frequent headaches, strain in the neck and jaw muscles, migraines, difficult or painful chewing, and other issues.

When it comes to the choice between Invisalign versus SmileDirectClub, Dr. Yang says she would recommend Invisalign over SmileDirectClub for “almost everyone.” Still, those with more severe alignment issues may be better served by an option other than an aligner product.

SmileDirectClub has settled a lawsuit filed by the Washington, DC attorney general's office, which claimed that the clear aligner company made injured and dissatisfied customers sign nondisclosure agreements (NDAs) to receive promised refunds.

According to the OAG's lawsuit, SmileDirectClub required consumers to sign nondisclosure agreements to receive a refund after more than 30 days of using its clear aligners, which are shipped through the mail and do not require in-office visits for impressions, fittings and check-ups.