With Live Full Service, you're matched to a dedicated tax expert who will do your taxes, start to finish, and review them with you before filing. With Live Assisted, a team of tax experts is available to provide you with answers and advice as you do your taxes, and can review your return before you file.

A Quick Look at TurboTax

Here's what to do:

1. With your tax return open, select File.
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the order summary screen, select Downgrade.

Once you've selected TurboTax Live with Full Service and you've had your welcome call, you can chat with your tax expert. Here's how: Sign in to TurboTax and select your Tax expert's photo from the top menu. Your tax expert will reply during their next shift.

Received an email from "[email protected]" 866-602-4279 is a valid number for the Security and Privacy Team. Similar security alerts are sent when you or someone else opens a new account with your SSN or other personal information. Sometimes people create second accounts by mistake.

TurboTax may be charging you $39 to pay with your refund because this payment option is known as a refund processing service. The fee covers the cost of the service, which includes transmitting your tax return to the IRS, processing the refund payment, and delivering the funds to you.

If we detect that your tax situation requires expanded coverage, like deductions for owning a home, unemployment income, or self-employment income, we'll prompt you to upgrade to a version that supports the forms you need so we can maximize your tax deductions and ensure you file an accurate return.

1. Sign in to TurboTax and open or continue your return.
2. Select Live Tax Advice.
3. Select Upgrade.

1. Go to your TurboTax account and go through the online process to reset your password. If you have any issues, please contact us at [email protected] or 866-602-4279.

(866) 951-3700 is a Robocall.

(866) 202-7901 is a Medicare Robocall.

Things like add-ons, upgrade and Premium Services will cause your TurboTax fees to increase. If you don't know or understand what you are being charge for you can Review Your Fees to see a breakdown. Please see the TurboTax FAQ: What can I do to reduce my fees?