If the Netflix app freezes, press the A button on your remote control, scroll to the right and select Reset Netflix.

If you're eligible, you can view Netflix programming on Xfinity X1 and Xfinity Flex. To find the Netflix app, just say “Netflix” into your Xfinity Voice Remote or click the Netflix tile in the apps menu. Note: If you have X1 service and don't see the tile, you don't have a compatible X1 TV Box.

Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription. Once you've signed up, activate to link your new or existing Netflix account.

Once signed in, if you previously subscribed to a Netflix premium plan, you'll be presented with the option to keep the existing plan and have an additional charge added to your Comcast bill or to See other plans (by default, the Xfinity package that includes Netflix comes with the Netflix Standard Plan).

Reset the Netflix app Resetting the app will delete any downloads saved to your device and sign you out of Netflix. Go to the home screen, then tap Settings. Scroll down and tap Netflix. Slide the Reset switch on to reset the app.

Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.

Comcast customers will then be billed for Netflix at the standard rates ($9.99 per month for the most popular two-stream HD plan). Existing Netflix subscribers can simply sign in to the service via X1 using their username and password.

Xfinity Flex lets you easily access all your favorite apps and networks, including Netflix, Disney+, Hulu, Prime Video, Paramount+, Spotify, Max HBO and more. You also have access to free apps like Xumo Play, Tubi and Pluto, which include over 10,000 free shows and movies, including 200 channels.

We provide Comcast billing for your Netflix charges as a convenience. Your Netflix subscription charge will appear on your Comcast bill under the Other Service Providers heading and will include the amount of the charge and the date through which you will have service, as determined by Netflix.

Netflix does not offer free trials, but you have the freedom to change your plan or cancel online at any time if you decide Netflix isn't for you. There are no contracts, no cancellation fees, and no commitments. You can sign up and take advantage of all Netflix has to offer.

Along as we show you how to reset your Netflix account on your TV. With your TV powered on press the menu button on the TV remote. Using the directional pad scroll.

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.